 |
About Hacker Jewelers
|
Our Collections
|
Education
|
Store Hours
Tuesday -Thursday:
10 am - 5:30 pm
Friday: 10 am - 6:30 pm
Saturday: 9 am - 2 pm
|
|
|
|
|
|
RETURN POLICY: Our goal is 100% satisfaction. If you are not satisfied with any purchase, return it within 30 days in original package with receipt. We will fix it, exchange it, or refund your money. Sorry, but we are unable to offer refunds or exchanges on specially ordered, altered, or damaged items.
BAD CHECKS: There will be a $30 charge for all returned checks.
LAYAWAYS: We offer a convenient layaway on any purchase. With just a 20% down payment, we will hold the item for up to one year. All we ask is a reasonable payment be placed on the item every month.
TRADE-INS: We will allow the full purchase price of any center diamond, or solitaire diamond jewelry such as pendants and earrings, toward a larger or more expensive diamond or comparable diamond jewelry.
|
| |
Many of our diamonds are certified by qualified independent gemological laboratories as well as verified by our own Graduate Gemologists. We guarantee the size and grade of every diamond in our inventory, certified or uncertified, as accurate.
Any one who purchases a diamond from us is welcome to submit the stone to a qualified independent lab (GIA, AGS, EGL, etc.) for verification. If the grades rendered by the lab leads to a lower value than that of our grades, we will refund double the difference in value (as indicated by the Rapaport Diamond Report) as well as the cost of the laboratory report.
Further, we will always offer at least the purchase price of any diamond we have sold toward a more valuable diamond. The only exception to the terms of this guarantee is in the case of stone damage.
|
| |
Hacker Jewelers, Designers & Goldsmiths, Inc. is committed not only to avoid trading in conflict diamonds, but also to be at the forefront to help eliminate these illicit diamonds from the trade. We have aggressively pursued this fight for many years; well before most retail jewelers ever publicly acknowledged that the problem existed.
Since 1994, we have traveled annually to Antwerp, Belgium to purchase most of our diamonds directly from major cutters and diamond traders. Several of these suppliers are DeBeers sightholders, and inasmuch observe strict compliance with the Diamond Trading Company’s Best Practice Principles. The Belgian diamantaires who are not sightholders that we buy from are still large, integrated firms with firsthand knowledge of the source of their diamonds. We have also carried diamonds of Canadian origin since the late 1990’s in order to provide a viable option for our socially conscious customers.
Beginning in early 2001, we requested documentation from our diamond suppliers that the diamonds we purchase are from legitimate sources. Specifically, we asked for written assurance that our diamonds are in compliance with all measures and resolutions on the subject as adopted by the U.N. Security Council, the World Diamond Congress, the World Federation of Diamond Bourses, and the U.S. government. We would be happy to show any interested party the portfolio we have maintained over the years with responses to our requests.
In order to fully disclose any and all possibilities, we would like to acknowledge that we do buy diamonds from estates and individuals. Of course, we have no way of ascertaining the origin of such diamonds. We do, however, keep detailed records of these purchases and are able to identify these diamonds from those purchased from our normal suppliers to any interested buyer in nearly all circumstances. Further, we feel that purchasing diamonds from individuals provides an important service to the community, and expands options available to our customers via our estate jewelry offerings.
In conclusion, we are deeply concerned about the trade in illicit diamonds. Even though measures taken within the trade have reduced the number of these diamonds to less than 1% of all industry-wide sales, we will not rest until conflict diamonds are eliminated entirely. We were initially shocked and saddened to learn of the atrocities which were financed by some diamond sales, and will refuse to allow the greed and lust for power of a few individuals further taint the industry. Rest assured that when you purchase a diamond from Hacker Jewelers, Designers & Goldsmiths, Inc., you are doing your part to fight this problem by thinking globally and acting locally.
ADDENDUM; February 2010
In light of new reports by Human Rights Watch and others of blood diamonds specifically originating from Marange, Zimbabwe which have passed certification of the Kimberley Process and are being sold as "conflict free", we have again started asking our diamond suppliers for assurances beyond those implied by the Kimberley Process. Further, we call upon the United Nations, the World Diamond Council, the World Federation of Diamond Bourses, the International Diamond Manufacturers Association, the Responsible Jewellery Council, the Jewelers Vigilance Committee, and all other appropriate governmental and non-governmental agencies to renew their efforts to develop and implement an effective verification system which will finally stop blood diamonds from reaching the consumer marketplace.
|
| |
Our company is concerned about the environmental and social impacts of irresponsible mining practices. We are committed to sourcing gold and other metals produced under the highest social, human rights, and environmental standards. We are working to ensure that the gold and other metals in our products were not produced at the expense of communities, workers, or the environment. Therefore, our company is pleased to announce that we will join the industry’s environmental and social leaders by taking the following steps:
• We will immediately undertake an audit to determine the sources for all of our gold products. Our supply chain audit will include information about how gold is being mined, refined, and manufactured. We will share the relevant results of this audit with the No Dirty Gold campaign.
• We will work to ensure that the gold and metals we purchase come from sources that meet the highest human rights, social, and environmental criteria at all stages in the supply chain (mining, processing, refining, recycling, etc). These criteria include, but are not limited to:
• Ensuring that gold or other metals were not obtained from operations using submarine or riverine tailings disposal (i.e., the dumping of mine wastes in the ocean, coastal waters, and rivers).
• Ensuring that basic human rights (as outlined in international conventions and declarations such as the UN “Universal Declaration of Human Rights,” and others) are being respected by all parties involved in the mining, processing, and manufacturing of the products we sell.
• Ensuring that gold is being sourced from mines that were built and are being operated with the free, prior, and informed consent of local communities.
• Ensuring that workers’ rights and labor standards (including the eight core ILO conventions) are being respected by all parties involved in the mining, processing, and manufacturing of the products we sell.
• Ensuring that gold is not being sourced from areas of armed or militarized conflict.
• Ensuring that gold has not been sourced from protected areas or areas of high conservation or other ecological value.
• Ensuring that gold has not been sourced from mines that have been responsible for the forced displacement of communities.
• Ensuring that gold has not been sourced from operations that will result in sulfuric acid or toxic chemical contamination into soil, surface waters, groundwater, and the environment.
• Ensuring that gold is being sourced from mines that have provided full financial guarantees to cover the costs of clean-up and mine closure.
• We will seek independent, third party verification that gold and other precious metals we purchase meet these and other criteria.
• We will immediately inform suppliers of gold and other precious metals at all our facilities worldwide that we intend to purchase these metals from sources that meet the above criteria. We will include relevant language in all contracts with suppliers.
• We are committed to increasing our sourcing of gold from recycled and secondary sources, and we will set targets for increasing the use of these sources. We will seek independent, third-party verification of secondary content. Our corporation is committed to implementing policies that promote the more responsible production of gold and precious metals. We are committed to serving as a leader within our sector, not only through our purchasing behavior, but by encouraging other companies within our industry to do the same.
|
| |
|
|
