Hacker Policies

RETURN POLICY:

Our goal is 100% satisfaction. If you are not satisfied with any purchase, return it within 30 days in original package with receipt. We will fix it, exchange it, or refund your money. Sorry, but we are unable to offer refunds or exchanges on specially ordered, altered, or damaged items.

BAD CHECKS:

There will be a $30 charge for all returned checks.

LAYAWAYS:

We offer a convenient layaway on any purchase. With just a 20% down payment, we will hold the item for up to one year. All we ask is a reasonable payment be placed on the item every month.

TRADE-INS:

We will allow the full purchase price of any center diamond, or solitaire diamond jewelry such as pendants and earrings, toward a larger or more expensive diamond or comparable diamond jewelry. 

Our Diamond Guarantee

Many of our diamonds are certified by qualified independent gemological laboratories as well as verified by our own Graduate Gemologists. We guarantee the size and grade of every diamond in our inventory, certified or uncertified, as accurate.

Any one who purchases a diamond from us is welcome to submit the stone to a qualified independent lab (GIA, AGS, EGL, etc.) for verification. If the grades rendered by the lab lead to a lower value than that of our grades, we will refund double the difference in value (as indicated by the Rapaport Diamond Report) as well as the cost of the laboratory report.

Further, we will always offer at least the purchase price of any diamond we have sold toward a more valuable diamond. The only exception to the terms of this guarantee is in the case of stone damage.

Other Policies

To read more about our Policy on Conflict Diamonds, please click here to view that page.

For more information on “THE GOLDEN RULES” of Draft Gold and Precious Metals Sourcing Policy, please visit our page.